Policies & FAQ
The Codex
Answers to common questions from fellow adventurers, collectors, and candle hoarders.
🔥 Candles & Wax
How strong are your scents?
Myth & Mana blends are medium to strong throw. They’re designed to fill a room without being overwhelming - think cozy tavern, not smoke bomb.
What kind of products do you use?
I use a soy wax blend (no paraffin) for candles and a parasoy blend (half paraffin) for wax melts. All fragrances are made from high-quality, phthalate-free fragrance oils. Everything is hand-poured in small batches.
What’s the best way to burn my candle?
On your first burn, let the wax melt all the way to the edges (usually 2–3 hours). Trim the wick to about ¼in before each burn, and don’t burn longer than 4 hours at a time.
My candle is tunneling / the flame is small. What do I do?
Try a longer burn (up to 3–4 hours) so the wax can fully pool to the edge. If the wick is too short, gently carve away a bit of the wax around it and re-light.
📦 Orders & Shipping
How long does it take for my order to ship?
Processing time is usually 2–3 business days, since everything is hand-poured and packed by one human. During launches or holidays, this can run a little longer.
Do you ship internationally?
Yes! Unfortunately, I'm not able to ship perfume internationally, but all other products can make it to your door.
Where is my tracking info?
You’ll receive a tracking email as soon as your order ships. If it’s been more than 7 business days and you haven’t seen anything, contact me with your order number.
🧪 Returns, Refunds & Damaged Items
Do you accept returns or exchanges?
Because these are small-batch, handmade items, I can’t accept returns based on scent preference or buyers remorse. Please read scent notes carefully and reach out if you have questions before buying.
My order arrived damaged. What should I do?
Please email me within 3 days of delivery with your order number and clear photos of the damage and packaging. I’ll help with a replacement or refund depending on the situation.
🎮 Scents, Themes & Requests
Will you restock retired or limited-run scents?
Some scents are permanent, others are one-time quests. If a scent is marked “limited” or tied to a specific collection, it may not return - though I do revisit fan favorites sometimes!
Can you make a custom scent based on my favorite character or game?
Reach out if you have an idea! I always love hearing suggestions. If you’ve got a dream scent, send it my way.
Are your products officially licensed?
Myth & Mana is a fan-created, independent brand and is not officially affiliated with or endorsed by any game studios, publishers, or artists unless noted otherwise.
🕯 Care & Safety
Are your candles safe for pets?
Candles should always be burned in a well-ventilated space, away from pets and children. Every animal is different - when in doubt, ask your vet and never leave a burning candle unattended.
How long will my candle last?
Burn time varies by size and burn habits, but most jars average 30–40 hours with proper care.
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